The Management Service Division was established under the Office of the Registrar and Secretary, UTB, in February 2024. The division plays a crucial role in fostering an organised, efficient, and responsive administrative environment. By managing core operational functions, the division supports the university’s mission to uphold institutional policies, optimise processes, and provide excellent service. The division is instrumental in managing UTB's administrative and operational framework.
Functions and Responsibilities
The Management Service Division oversees a wide range of essential administrative functions that contribute to the university’s operational success. Its primary responsibilities include:
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Staff Management |
Housing Service |
Compliance and Quality Assurance |
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o Overseeing staff matters on contract renewals, salary reviews, and retirement planning. o Coordinating the Establishment Board (Lembaga Perjawatan, LPJ) and Senior Management Meetings for staff contract renewals and promotions. o Reviewing policies, guidelines, and procedures related to administrative matters to ensure alignment with UTB’s strategic objectives. o Managing SSM (Sistem Sumber Manusia) for staff appraisals and leave applications. o Overseeing staff service records, leave management, and information dissemination to staff. |
o Coordinating housing arrangements for contracted officers. o Addressing housing-related matters and concerns. o Organising transportation for short-term staff. |
o Ensuring the division’s processes comply with the ISO 9001:2015 Quality Management System Certification. o Reviewing policies to align with UTB’s standards and goals. o Managing and responding to feedback, satisfaction surveys and queries from staff and students. o Identifying areas for operational improvement. |
Commitment to Excellence
With a strong emphasis on continuous improvement, effective communication, and adherence to ISO quality standards, the Management Service Division contributes significantly to UTB’s vision of academic and operational excellence. The division’s dedicated team is committed to creating a supportive environment that enhances teaching, learning and innovation.
